RETURNS POLICY – ONLINE STORE

 

CHANGE OF MIND / INCORRECT SIZE

If you have received your order and changed your mind or selected the incorrect size,
we can provide a refund of the items excluding shipping costs.

Please email retail@buckaroobelts.com a picture of the product in a re-sellable condition, 
your online order summary and the returns form completed in full.

Please note: We will NOT refund the shipping costs for the incorrect size when using the sizing suggestion. 
This is solely the customers responsibility.

 

Please note if you have added a name stamp added at time of purchase, you may not return or exchange your item for change of mind/incorrect size.

 

WARRANTY POLICY – ONLINE STORE

 

FAULTY PRODUCT

Buckaroo provides a 12 month warranty on all products. If you believe your product is faulty please fill out  the consumer warranty claims form and include a picture of the faulty product. This will be sent to the retail team for assessment and they will contact you via email. https://buckaroobelts.com/pages/consumer-warranty-make-a-claim

We will provide a replacement or refund the item at the customers discretion if the product was purchased within 12 months and is deemed to be faulty due to a manufacturing or design defect only. 

We will not issue a refund if we deem the product has been misused, neglected or tampered with which includes the following:

- Repairs or modifications made to the product by any person other than Buckaroo Leather Pty Ltd.
- Operation of the product outside normal use
- Not taking precautionary measures to prevent damage occurring to the product
- Storing the product inappropriately
- Accidental damage or damage caused by environmental events
- Natural ageing of the product
- Damage caused by excessive heat or cold
- Normal wear and tear

 

 

RETURNS POLICY – PURCHASED FROM AUTHORISED RE-SELLER

For Buckaroo product returns from an authorised re-seller please refer to stores returns policy.

 

WARRANTY POLICY – PURCHASED FROM AUTHORISED RE-SELLER

Buckaroo Leather provides a 12 month warranty on all products. If you believe your product is faulty
please return the item in person to the store of purchase.

The store can provide a replacement or refund for the product at the customers discretion if the product was
purchased within 12 months and is deemed to be faulty due to a manufacturing or design defect only.

All warranty requests must be approved by Buckaroo by submitting a warranty claim form online. 

https://buckaroobelts.com/pages/warranty

The store must attach the following: Proof of purchase, pictures of the items and a store credit request must be attached
for approval. The store must retain and discard the item with discretion.

We will not issue a refund if we deem the product has been misused, neglected or tampered with which includes the following:

- Repairs or modifications made to the product by any person other than Buckaroo Leather Pty Ltd.
- Operation of the product outside normal use
- Not taking precautionary measures to prevent damage occurring to the product
- Storing the product inappropriately
- Overpacking of a product
- The use of chemical deodorizers or cleaners
- Accidental damage or damage caused by environmental events
- Natural ageing of the product
- Damage caused by excessive heat or cold
- Normal wear and tear
- Damage caused by mishandling by transit companies
- Failure to notify the retailer within 30 days of the damage occurring