Returns & Exchanges

RETURNS

WHAT IS OUR RETURNS POLICY?

We accept exchanges and refunds on products.

We only ask that the following requirements are met:

The item/s must be in original condition, with all tags remaining in place.
Item/s must not have been used, worn or altered in any way.
Refunds will be issued excluding the original shipping cost.

HOW DO I ORGANISE A RETURN?

Email us at orders@buckarooleather.com.au and we will allocate a Returns Authority (RA) number for you and give you all the details you need.

Please note we are unable to be held liable for the loss of your products being returned. We recommend using a registered postal service to return goods and keep a record of the tracking details.

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible.  If you are initiating a return, we try our best to reply with your Returns Authority (RA) number within 24 hours.

If you're exchanging, we will send your products out and email you a new tracking number within 1-2 business days

If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 5-7 business days.

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at orders@buckarooleather.com.au so we can personally assist you and sort out your problem as quickly as possible.

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