RETURNS POLICY – ONLINE STORE
Change of mind / Incorrect Size
To initiate a return, please fill out the contact form below. You must fill contact us within 30 DAYS of receiving the order for a return to be accepted. Please include your order number in your submission. Please fill out and send our Online Returns Form along with your parcel.
Please note, we do not offer refunds for change of mind purchases, or incorrect sizing. We will, however, provide you with a store credit that can be used to purchase the product in the correct size, or other products as desired.
Shipping costs will not be covered by Buckaroo and are the responsibility of the customer.
WARRANTY POLICY – ONLINE STORE
Faulty Product
At Buckaroo, we offer a 12-month warranty on all our products. If you suspect that your product is faulty, please complete the consumer warranty claims form and attach a photograph of the defective item. The form will be forwarded to our retail team for evaluation, and they will contact you via email. You can access the form at: Consumer Warranty Claims Form.
We will provide a replacement or refund the item at the customers discretion if the product was purchased within 12 months and is deemed to be faulty due to a manufacturing or design defect only.
Please note that refunds will not be issued if we determine that the product has been misused, neglected, or tampered with. This includes the following situations:
- Repairs or modifications made to the product by any person other than Buckaroo Leather Pty Ltd.
- Operation of the product outside normal use
- Failure to take any precautionary measures to prevent damage occurring to the product
- Storing the product inappropriately
- Accidental damage or damage caused by environmental events
- Natural ageing of the product
- Damage caused by excessive heat or cold
- Normal wear and tear
RETURNS POLICY – PURCHASED FROM AUTHORISED RE-SELLER
For returns of Buckaroo products purchased from an authorized reseller, please refer to the store's returns policy.
WARRANTY POLICY – PURCHASED FROM AUTHORISED RE-SELLER
At Buckaroo Leather, we provide a 12-month warranty on all our products. If you believe your product is faulty, kindly return the item in person to the store where you made the purchase.
The store will handle your request for a replacement or refund, based on your preference, if the product was purchased within the last 12 months and is determined to have a manufacturing or design defect.
To initiate a warranty claim, the store must obtain approval from Buckaroo by submitting an online warranty claim form. You can access the form by clicking the "Submit a Claim" button below.
The store must attach the following documents to the claim: proof of purchase, pictures of the faulty item, and a store credit request for approval. The store should exercise discretion in retaining and discarding the item.
Please note that refunds will not be issued if we determine that the product has been misused, neglected, or tampered with. This includes the following situations:
- Repairs or modifications made to the product by any person other than Buckaroo Leather Pty Ltd.
- Operation of the product outside normal use
- Not taking precautionary measures to prevent damage occurring to the product
- Storing the product inappropriately
- Overpacking of a product
- The use of chemical deodorizers or cleaners
- Accidental damage or damage caused by environmental events
- Natural ageing of the product
- Damage caused by excessive heat or cold
- Normal wear and tear
- Damage caused by mishandling by transit companies
- Failure to notify the retailer within 30 days of the damage occurring
