RETURNS POLICY – BUCKAROO ONLINE STORE / BUCKAROO FACTORY SHOP
CHANGE OF MIND or INCORRECT SIZE
If you have received your order and changed your mind, we can provide a store credit of the items excluding shipping costs provided item(s) are
returned within 30 days of your original order date.
If you have received your order and purchased an incorrect size, we can provide a store credit for the item excluding shipping costs provided item(s) are
returned within 30 days of your original order date.
All returns must be addressed to: Buckaroo Leatherworks (Warranty & Returns Dept.) 16 Bellambi Lane, Bellambi, NSW, 2518, Australia.
- Please email info@buckarooleather.com.au with a picture of the product you wish to return, in a re-sellable condition, and include your order number.
- Please prepare the online returns form which is to be attached with the returned items.
- Once we have received your email, our return teams will respond and then you can then ship back the item.
Please note, the following terms and conditions of our return and refund policy:
- Please initiate your return within 30 days of receiving your order;
- Change of mind purchases or incorrect sizing can be returned for a store credit only. This store credit can be used to purchase the correct size, or other items;
- Seconds items are final and cannot be returned or exchanged;
- Discounted items will be credited the sale price, not the regular retail price;
- Returned items must be returned in unworn and unused condition;
- Shipping costs will not be covered by Buckaroo and are the responsibility of the customer.
WARRANTY POLICY – BUCKAROO ONLINE STORE / BUCKAROO FACTORY SHOP
My Buckaroo product has a fault, I bought from Buckaroo directly.
Buckaroo provides a 12 month warranty on all Buckaroo products, beginning on the date of purchase.
If you are a Buckaroo direct customer and believe your product is faulty please contact our warranty and returns department. Please copy and paste the following, filling out with all relevant details and email it to warranty@buckarooleather.com.au
Customer details: [Full name/email address/phone number]
Order number:
Product name:
What is the reason for the warranty claim? [Describe the issue]
Attach images of the warranty claim.
Photo 1 - Clear high-quality image of the entire product on plain background.
Photo 2 - Clear high-quality image detailing the issue [Multiple photos if needed]
Please note any details that are incorrectly submitted or missing may impact the review process. Please be sure to double check this before submitting. Our team will review your warranty submission and get back to you within 2-3 business days regarding your claim.
If approved, Buckaroo will provide a replacement or refund the item at the customers discretion if the product was purchased within 12 months and is deemed to be faulty due to a manufacturing or design defect only.
We will NOT issue a refund if we deem the product has been misused, neglected or tampered with which includes the following:
- Repairs or modifications made to the product by any person other than Buckaroo Leatherworks Pty Ltd;
- Operation of the product outside normal use;
- Not taking precautionary measures to prevent damage occurring to the product;
- Storing the product inappropriately
- Accidental damage or damage caused by environmental events;
- Natural ageing of the product;
- Damage caused by excessive heat or cold;
- Normal wear and tear;
- Seconds items are not eligible for warranty.
RETURNS POLICY – PURCHASED FROM AUTHORISED BUCKAROO RE-SELLER
I bought from an authorized reseller:
For Buckaroo product returns from an authorised re-seller please refer to stores returns policy.
WARRANTY POLICY – PURCHASED FROM AUTHORISED BUCKAROO RE-SELLER
My Buckaroo product has a fault, I bought from an authorised reseller:
Buckaroo provides a 12 month warranty on all products. If you believe your product is faulty please return the item in person to the store of purchase.
The store can provide a replacement or refund for the product at the customers discretion if the product was purchased within 12 months and is deemed to be faulty due to a manufacturing or design defect only. All warranty requests must be approved by Buckaroo.
I AM A RESELLER STAFF MEMBER SUBMITTING A WARRANTY CLAIM.
If you are submitting a warranty as a reseller store staff member, please copy and paste our warranty template the following and email it to our warranty and return departments via warranty@buckarooleather.com.au
Customer details: [Full name/email address/phone number]
Order number: [Submit copy of your customers invoice as proof of purchase]
Product name:
What is the reason for the warranty claim? [Describe the issue]
Attach images of the warranty claim.
Photo 1 - Clear high-quality image of the entire product on plain background.
Photo 2 - Clear high-quality image detailing the issue [Multiple photos if needed]
Store name:
Store address:
Staff member submitting claim:
Please note a proof of purchase, pictures of the items and a store credit request must be attached for approval. Any details that are incorrectly submitted or missing may impact our review. Please be sure to double check this before submitting. Our team will review your warranty submission and get back to you within 2-3 business days regarding your claim. The store must retain and discard the item with discretion.
We will NOT issue a refund if we deem the product has been misused, neglected or tampered with which includes the following:
- Repairs or modifications made to the product by any person other than Buckaroo Leatherworks Pty Ltd;
- Operation of the product outside normal use;
- Not taking precautionary measures to prevent damage occurring to the product;
- Storing the product inappropriately
- Overpacking of a product;
- The use of chemical deodorizers or cleaners;
- Accidental damage or damage caused by environmental events;
- Natural ageing of the product;
- Damage caused by excessive heat or cold;
- Normal wear and tear;
- Damage caused by mishandling by transit companies;
- Failure to notify the retailer within 30 days of the damage occurring.
