FAQs

Need help with your Buckaroo order, product or more? Our FAQs are packed with information to help you find your correct size, the right product and plenty more!

If you’re still stumped - ask us anything at the bottom of the page.

FAQs

Product

Where are Buckaroo products made?

We design and manufacture all our products from our factory in Bellambi, New South Wales, Australia. Always 100% Australian made!

What size belt should I order?

Buckaroo sizing is original and tailored to our Tool Belt design. To find your perfect fit, please see our in depth ‘how to’ guides to ensure that you purchase the correct size.

Can you make custom sizes for belts?

No, we do not make custom sizes for belts. However, we do offer a broad range of sizes in our Buckaroo Tool Belts from 26”-60”. Our Buckaroo ‘KSB’ Casual/Uniform belts cannot be made any larger than size 48” due to the length of the Australian cow hides which we use.

I’m big and tall, any tips for sizing?

Throughout the years we have gained considerable experience when sizing people for Buckaroo Tool Belts. We acknowledge the sensitivities around body image and weight and want to make sure that everyone feels comfortable when wearing a Buckaroo Tool belt. We have trialled and tested our sizing guides with a range of body types and heights. 

Our findings in doing so have been that women’s navels (belly button) end up sitting right behind the belt tip at front, whereas for men, the navel ends up sitting above the belt tip at front.

  1. Buckaroo highly recommends wearing braces for all Tool Belts, in particular from Buckaroo size 48 and above.
  2. If you have a rounded body type or belly and are unsure where to measure because your belt normally sits lower on the hips, be sure to continue measuring as described in our ‘How to Accurately Measure for Your Buckaroo Tool Belt’ guide. Our tool belts are thick and need to sit firmly on the contours of your body to support your lumbar (lower back).

Through testing, we have found that any weight around your stomach and hips will shift once the belt is fastened. Therefore, when measuring yourself according to our guide, you should subtract approximately 30 mm (1.2 inches) from your overall measurement. This adjustment accounts for the weight shift and provides a more accurate fit.

It may feel awkward at first in this position (nearest to your navel); however, we can assure you that this is the safest placement. Remember that the tool belt is yet to be worn in, and over time it will become even more comfortable.

Quick! What are the differences between the Buckaroo Tool Belt range?

I want extra lumbar support. See the Signature Back Support Tool Belt.

I don’t need extra lumbar support. See the All-Rounder Tool belt.

Aside from the lumbar support is there any functionality change between the All-Rounder and the Signature Back Support Tool Belt? The only functional difference is that the Back Support has two D-rings, while the All-Rounder has one.

I work in the mines, what is the difference between the 2 Buckaroo Mining Tool Belts? The only difference is the ‘Extra Strap’ on the Mining Belt which allows a Self-Contained Self-Rescuer unit to be moved around the front of the body. This longer strap offers a greater range of movement in confined spaces. Both belts have 4 rivets at the rear, so you cannot slide bags, frogs or ‘Self-Contained Self-Rescuer’ units around the back of the body. Lumbar support is standard on both mining belts.

I just want a no frills, Made in Australia work belt? Our premium leather 50mm Tool Belt is exactly that.

Why are Buckaroo Tool Belts worn so high?

Buckaroo Tool Belts are designed around activating and using your larger abdominal muscles to stabilise the trunk. Our belts work to stabilise the spine, providing lower back protection to enable safer bearing of weight throughout the day. For more information, please size our ‘How to accurately size for a Buckaroo Tool Belt’ guide.

Do you make left-handed Nail Bags, Frogs or Belts?

Our ‘Dominant Tool Bag – Left' is Buckaroo’s only specific left-handed product.

Besides the Dominant Tool Bag all Buckaroo products can be worn and used ambidextrously. The majority of Buckaroo Nail Bags are NOT symmetrical in design but can of course be worn on either side of your body. When purchasing any of our Nail Bags please note the orientation of the pockets or hardware. This position will change, facing toward the front or back depending on which side of the body it is worn.

All Buckaroo Frogs can be used by left and right-handed persons.

Lastly, the Buckaroo Apron belt system is symmetrical in design and frogs can be moved to either the left or right sides depending.

Do you make brown belts, bags and frogs?

We have made brown leather products in the past and found there was higher demand for black leather. In recent years we have released limited edition brown nail bags and frogs and will continue to do so in the future. Watch this space and stay subscribed to our Buckaroo social and email channels for those future releases.

How do I attach my suspenders?

Please see our ‘How to’ guide for attaching your suspenders onto your Buckaroo Tool Belt.

Do you make custom items or do custom work?

No, we do not make customised Buckaroo items, custom leather work, or one-offs.

Can Buckaroo repair my Buckaroo products?

Yes, we will repair your Buckaroo product. We are firm believers of circular design principles and want our products to circulate as long as possible. This not only benefits the environment but also the value of your investment in a Buckaroo product. To understand our approach to repairs inside and outside our warranty periods, please see our warranty, returns and repairs page.

Can Buckaroo repair other items?

No, unfortunately we only repair Buckaroo goods. There are still small leatherworkers operating around Australia, we ask you to reach out and support them with this type of work.

What type of leather are your products made from?

Our Buckaroo leather nails bags, frogs and casual/uniform belts are all made from Australian cows. The leather is processed and tanned in Victoria before being delivered to our factory. Engineered by Buckaroo with Austanners.

Our 50mm belt tips are made from 100% cowhide leather sourced directly from our long-standing partners at NSW leather in Sydney, Australia.

 Can I make suggestions for new or old products?

Every product we have in our collection has been designed by our in-house R+D team in collaboration with tradespeople. Buckaroo is continuously exploring and developing new product solutions. We always welcome suggestions and or feedback on new or existing product lines. Please get in touch via randd@buckarooleather.com.au

What are the dimensions of your products?

Each individual Buckaroo product page has relevant product data information including dimensions. We use photography to best portray the true size of each product and utilise common tools to show tool fitment and placement. There is more than one-way to use most products, if you are an online customer with specific requirements, please contact our customer service team for further assistance. Please note, not having your specific tool in our hands will limit our ability to give a definitive response where one is required. You can visit our Authorised Reseller Partners or come visit our factory to put the product in your own hands before purchasing.

Where can I purchase Buckaroo ‘seconds’?

As a proud Australian manufacturer, we set and uphold a high standard of quality. However, mistakes can happen — we're humans, not robots. Some products from our manufacturing process may have minor faults such as an incorrect stitch length, slightly misplaced pockets, marks on hardware, or natural leather imperfections. These products that don’t meet our stringent quality control process end up in our Seconds Retail Store. Our Seconds Store is located on-site, attached to our factory, and is an in person experience only. Visitors are welcome during office hours, Monday to Thursday, from 9:00 am to 4:30 pm.

How do I care for my leather Buckaroo product?

Nothing better than wearing in your Buckaroo leather Nail Bags and Frogs. The leather patina that comes with age is worn as a badge of honour, of hard work and time spent. To get the most of your Buckaroo leather products, to keep them working for you, year after year, they do require some form of aftercare.

Please see our ‘How to care for’ guides to get the most out of your Buckaroo products.

Can I personalise my order/Buckaroo product?

Yes, this can be added to any Tool Belt or Casual Belt. For our 50mm Tool Belts, name stamping is available at 10 characters (single line only). For our Casual/Uniform Belts name stamping is available at 10 characters (single line only).

Name stamping will be prompted when adding to cart. No derogatory terms or notionally offensive language will be stamped onto belts by our team.

Shipping

When will my order arrive?

Buckaroo Tool Belts, Nail Bags & Frogs are handmade in our factory in Bellambi, Australia. Please allow up to 7 days to complete an order, depending on the availability of stock.

Once the order is dispatched from our warehouse in Bellambi, Australia it should take 2-5 working days within Australia and up to 14 working days for international delivery.

You should allow 2 weeks domestically, and 3 weeks internationally, end-to-end, to receive your Buckaroo order. The care and consideration taken throughout the process, is to ensure the utmost quality of our products; we greatly appreciate your patience.

Do Buckaroo ship internationally?

Yes, we ship worldwide. Please be aware some countries and their customs/rules prevent Australian goods from entering specific locations. This is unfortunately out of our control; we will be in contact with you if your region is affected by this.

Where does Buckaroo not ship to?

Zimbabwe, Caribbean Netherlands, Austria, Mongolia, Isle of Man, Belarus, Sudan and Ukraine.

Will I have to pay any additional duties/taxes?

You will be liable for any import duties, customs and taxes levied by your country where your order is being shipped to.

We are not liable for these charges, they cannot be reimbursed or refunded by us.

We have noticed orders within the UK, USA and CANADA have been getting charged customs fees. Please take note of this when ordering, if you are unsure of the charges or whether you will be affected, please contact your local customs office directly.

Fed Ex are our international courier. If you are an international customer, please keep an eye out for an email from Fed EX (May convert to UPS). Delays with customs payment can hold up your order delivery timeframe.

Which couriers does Buckaroo use?

We use a variety of couriers based on price, region, availability, and international partnerships. You can choose your preferred courier at checkout. For Australian orders, we use Aramex, Direct Freight, and Australia Post. For New Zealand, orders are shipped via Australia Post in partnership with NZ Post. All other international orders are shipped via FedEx.

Can I pick up my Buckaroo order?

Yes, of course you can. Please select ‘Pick Up’ at checkout. You will be notified once your order has been made, packed and ready for pick up.

We are located at 16 Bellambi Lane, Bellambi NSW 2518.

When will I receive a tracking notification for my order?

Tracking will be sent via email once the order has been dispatched from our factory.

warranty & returns

Can I return my product?

Yes, if you are eligible, according to the return and refund policy. Please note that you can only return your products with Buckaroo if they were purchased from buckarobelts.com. 

Buckaroo terms and conditions of our return and refund policy are:

  • Customer must initiate a return within 30 days of receiving the order;
  • Change of mind purchases or incorrect sizing can only be returned for a store credit. Store credit can be used to purchase the correct size, or other items.
  • All returned items must be returned in unworn and unused condition.
  • Shipping costs on returns will not be covered by Buckaroo and are the responsibility of the customer. 
  • Discounted items will be credited at the sale price, not the regular retail price.
  • The purchase of Seconds items is final and cannot be returned, exchanged or warrantied.
  • Casual/Uniform belts that have been personalised can not be returned or exchanged;
  • Tool belts that have been personalised can be returned or exchanged for a different size however this will incur a $30 flat rate handling fee for swapping the belt tip and freight.

A return can be actioned through our returns, warranties and repairs page which will direct you through our Aftership returns portal.

Can I return my personalised Buckaroo Tool Belt or Casual/Uniform belt?

Yes, you can return or exchange your personalised Buckaroo Tool Belt within the 30 day returns period. However there is a $30 handling fee for doing so.  It is the responsibility of the customer to double check the spelling and ensure the correct size is ordered when checking out.

Can I return my personalised Buckaroo Casual/Uniform belt?

No, unfortunately we do not accept returns or exchange personalised Buckaroo Casual/Uniform belt orders. It is the responsibility of the customer to double check the spelling and ensure the correct size is ordered when checking out.

How do I claim a warranty?

At Buckaroo, we offer a 12-month warranty on all our products. If you suspect that your product is faulty due to a manufacturing error or defect, please submit your claim via the Buckaroo Warranty web form. 

Warranty is at the discretion of Buckaroo. Where a warranty is approved, we will provide a replacement or refund the item. A warranty will not be issued if we determine that the product has been misused, neglected, or tampered with. This includes;

  • Repairs or modifications made to the product by any person other than Buckaroo
  • Operation of the product outside normal use
  •  Excessive loading of heavy tools causing significant stretching or tearing
  • Failure to take any precautionary measures to prevent damage occurring to the product including inadequate leather care
  • Storing the product inappropriately
  •  Accidental damage or damage caused by environmental events
  • Natural ageing of the product
  • Damage caused by excessive heat or cold
  • Normal wear and tear
My Buckaroo product is out of the 12-month warranty period. Can it be repaired?

Yes, we accept Buckaroo items for repair. Repairs are a great way to extend the life of your Buckaroo product. In most cases, we can quickly repair your product and return it to service for many years to come. Please fill out the Buckaroo Repair Form and we will begin the repair assessment process.

general

How do I get a tax receipt for my order?

If you require a tax receipt, you can download a copy of the invoice by viewing your order status in your order confirmation email.

Can I make changes to my order and how long do I have to make these changes?

Customers who purchase through the online store have the opportunity to modify or add to their order for 60 minutes after a purchase is made. During this time you can update things such as shipping address, belt size and you can even add other items. Once the time limit has been exhausted we can no longer make any changes to the order.

The customer is responsible when placing an order and must ensure;

  • you have entered shipping details correctly
  • you have selected the correct size belt as per Buckaroo size guidelines
  • cart items are correct/not doubled or multiple of the same item
  • correct currency is selected at check out
What currency is showing in the cart?

You can choose your preferred currency for checkout. Please select this in the upper right-hand corner next to the cart image. It will show a subtotal in your selected currency.

Do you have international stockists?

No. Currently Buckaroo does not have international stockists, we ship directly to customers worldwide from our headquarters in Bellambi, Australia.

Ask a question
If it’s not in the FAQ and you still need answers, just reach out. We’re here to help - no bots, not here. Your question goes straight to our team, or you can call the factory directly during business hours.
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