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LARGE SHIPPING DELAYS DUE TO COVID. UPTO 60 BUSINESS DAYS INTERNATIONALLY.

FREQUENTLY ASKED QUESTIONS

PRODUCT

  • We suggest going one size above your pant size, to accommodate for things like t-shirts and jumpers.

  • The name stamping of your choice is done on tip of the belt.

  • We can make left-handed on request. Any stockist of ours can order it in for you, or if you purchase online just leave a note in the customer comments section stating you would like a specific item left-handed.

  • We don’t make any brown belts or frogs at the moment. However all our nailbags come in the brown option. 

  • We sure can! If your size isn’t in a store or online please just request the size you would like and we can make it custom.

  • Unfortunately we cannot make custom items, only what is shown on our shop page.

  • All our products are designed by tradies for tradies. So YES please let us know if you have any product ideas. 

  • The last photo on all our products supplies the dimensions. 

SHIPPING

  • Orders are dispatched from our factory based in Wollongong Australia in 5-7 days and are usually delivered within 3-5 working days domestically and up to 14 days internationally.

    There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time. (DELAYS DUE TO COVID)

  • Yes! We ship worldwide.

  • An email will be sent once your order has been shipped.

    If you don't receive an email please let us know.

  • You will be liable for any import duties, customs and taxes levied by your country where your order is being shipped to.  These will be due at the point of, or after delivery. 

    We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded by us.

    If you are unsure of the charges or whether you will be affected, please contact your local customs office to find out more information.

  • We use Australia Post to send all order, they are partnered with different freight companies in each country. See below a few examples of the companies that will be delivering your order internationally
    USA: USPS
    UK: Parcel Force
    Canada: Canadian Post

  • You are more than welcome to collect your order from our Bellambi, NSW factory. The order must be picked up within 7 days. Please contact us to organise this.   

RETURNS & WARRANTY

  • You sure can! Please refer to our warranty & returns page. 

  • Please refer to our warranty & returns page. 

  • No you do not. All you have to do is keep your receipt to claim warranty if an item is faulty and get in touch should there be an issue. Refer to our warranty & returns page. 

  • We do accept returns for repair however the customer is responsible for the shipping both ways. Please contact us for authorisation of repair. 

OTHER

  • We currently only have two stockist out of Australia which is Ace Tool in NY, America and Atlas Tools & Machinery in Toronto Canada.

  • Step 1: lay belt on a flat surface with easy access to the 3 metal loops that are positioned evenly along the top edge of the belt

    Step 2: undo the 3 braces straps as they are wrapped up for POS purposes.

    Step 3: beginning with the back shorter strap, attach to the middle metal loop on the belt. Attach by passing webbing through the metal loop and then threading through the plastic tri slide until the strap is tucked with no overhang.

    Step 4: before affixing the 2 front braces straps, fasten belt to the body.

    Step 5: as the back strap is already fixed, the wearer needs to bring the 2 fronts straps over the front of their body attached to the metal loops whilst the belt is being worn (this way the tension can be determined without needing to trial and error to much). Thread the 2 remaining straps through as per step 3.

    Step 6: connect chest strap for a firm fit.

    Note: the leather ‘Y’ section should sit towards the top of the wearers back.

  • You can make changes to your order if it has not been shipped. Please email us for any changes. 

  • Please contact us with your tax receipt request. 

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    CUSTOM SIZING AVAILBLE

    We can make any size, get in touch.

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    SHIPPING

    Shipping available worldwide.

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    WARRANTY

    12 month replacement warranty.

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